amanda
barratt
i n t e r i o r s
Delivery Information
Your goods are packaged and dispatched to your delivery address, normally within 3 working days, and an update will be sent to your email address on the day of dispatch. We use Parcelforce, City Link and Royal Mail First Class Post; if you know that courier drivers have trouble finding your address please provide additional instructions at the time of ordering.
A standard delivery charge of either £4.95 or £8.95 (size dependant) is applied to all UK addresses including Northern Ireland, Highlands and Islands, IOW, Scilly Isles and The Isle of Man except where free P&P is offered. For delivery to the Republic of Ireland and the Channel Islands we charge £9.95
Orders valued at over £50.00 are dispatched with signature required on delivery via Parcelforce and CEC. If you are a UK resident and know that you are likely to be at work and no one will be at home to sign for the parcel, consider giving your works address or a trusted neighbour’s address as the delivery address so that someone will be available to sign.
If your order is valued over £50.00 but under £100.00 you may choose to leave a signed note for the courier requesting that the parcel is left 'some where safe' - you must advise us at the time of ordering using the comments box. We do not know exactly what time your delivery will arrive and we can not accept responsibility for missing deliveries if you have instructed us to instruct the courier to leave the parcel 'some where safe' without obtaining a signature and accepting your note instead.
We do not currently accept P.O. Box addresses.
Returns and refunds
If an item proves to be faulty please contact us with the details; we will supply a pre-paid bag for the return of the item and you may choose to receive a refund or a replacement item if you wish. Should we send out an incorrect item in error please contact us immediately; we will endevour to supply the correct item together with a pre-paid bag for the return of the incorrect item (providing you are happy and able to visit a Post Office).
Should you find on receipt of your parcel that something is unsuitable you may return it for an exchange or refund within 14 days, providing you have not damaged the goods or internal packaging. Goods must be returned unused in original packaging, with labels intact, in new condition and with proof of purchase (your invoice acts as proof of purchase) and brief details of the required action i.e. exchange as per email or refund requested as per email.
We are only able to offer our Customers a refund against unsuitable items if we can offer the unsuitable returned item as new again. If on receipt of your return it is apparent that you have failed to comply with our terms and conditions the goods will not be refunded and will be returned to you at your own expense.
We are not responsible for goods in transit to us. Please send your parcel to Amanda Barratt at the address shown on the bottom of your invoice . When sending a return parcel you may ask for a Proof of Posting Certificate 4679, which is free from any Post Office on request or you may choose to pay for an additional service if you wish.
Colour Reproduction
We take every care to ensure that the images used are correct and the colour shown accurately; however we are not liable for your browser bar setting, your interpretation of colour or the environment in which you first viewed the clock on the screen and the environment in which you opened your parcel. A slight colour variation may become apparent on receipt of your order especially with hand painted items.
Cancellation
You may cancel your order by contacting us in writing at any time prior to dispatch; if your parcel has already been dispatched you may return the unused goods to receive a refund as is your right - your 'cooling off' period which ends on the 8th day after you received your parcel.
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